Navistar Direct Marketing
  • Frederick, MD, USA
  • depending on experience
  • Hourly
  • Full Time

After 60 days


The Content Layout Technician develops and maintains digital content layout programs for customer mailings for Navistar Direct clients. The role involves setting up letter composition via variable data programming utilizing Quadient Inspire Designer. The Technician handles numerous different content layout projects at any given time and communicates with internal departments as needed for clarification of job instructions and/or customer specifications. In addition, the Technician will also be required to use applications to perform ETL transactions on customer data.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following prioritized and categorized duties.  Other duties may be assigned.

Quadient Inspire (60%)

  • Program, test and troubleshoot programs utilizing the appropriate technology.
  • QA checks on software upgrades, and new feature implementation.
  • Support Team Lead/Supervisor on implementation of business solutions and client requests.
  • Proactively identify opportunities to improve process.

Requirements and Analysis (25%)

  • Assist in resolving internal/external inquiries related to input/output requirements, intended usage, strategic planning, and alignment of these elements to internal checks, controls, and quality assurance.
  • Participate in team efforts to standardize process.
  • Provide general hands-on demonstrations of common process.
  • Become a Subject Matter Expert (SME) of our systems.
  • Assist with data file analysis.

Project and Data Management (15%)

  • Participate in special projects and project management duties as needed.
  • Frequently work on client onboarding projects.
  • Collaboration with clients in both the sales and solution stages.
  • Contribute to the upkeep and consistency of internal documentation related to issues, resolutions, usage topics, and training.
  • Transform customer data to meet postal regulations using but not limited to the following tools: RPDM, SSMS, Excel, LinQPad.

This person must be open to possible off-hour on-call support as needed.

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



1-3 years of Quadient Inspire experience or equivalent layout composition IDE.

2-5 years of Direct Mail experience (preferred)

Navistar Direct Marketing participates in the E-Verify program. Therefore, any employment with Navistar Direct Marketing will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. 

Must be authorized to work in the United States and successfully pass a comprehensive criminal background investigation.

Navistar Direct Marketing provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements,  Navistar Direct Marketing complies with applicable state and local laws governing nondiscrimination in employment.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Navistar Direct Marketing
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